ALL SALES ARE FINAL - no returns or exchanges allowed.
All products are sold in authentic & brand new condition unless specifically stated, which allows every customer to buy with confidence without worrying about legitimacy and sanitary factors. Due to the nature of our products' exclusivity we ask that all customers verify that their correct option (e.g. size, colour) has been selected prior to checkout.
If your order is damaged or incorrect, please contact us immediately for our team to evaluate the issue as soon as possible.
A partial/full refund may be automatically processed due to price adjustments, website errors, inventory issues, fraud prevention, etc. Order cancellations may be subject to a 15% restocking fee at our discretion. Please allow up to 10 business days for refunds to be reflected on your original payment method.
Any refused shipments are the customers responsibility. The original shipping fee will be non-refundable and a restocking-fee may apply.
Should you receive an incorrect item we will gladly exchange the item for the correct product, provide store credit, or issue a credit to your credit card. Under these circumstances, Kenshi will cover all costs involved in returning the merchandise.
Customers are fully responsible for the cost of import charges (not applicable in Canada.)
WE ARE NOT RESPONSIBLE FOR LOST PACKAGES. ALL PACKAGES ARE SHIPPED WITH CUSTOMER ONLY SIGNATURE CONFIRMATION.